Kanopy (Firm)

Having the correct customer service skills can maintain a company's image and prevent them from losing customers. Knowing how to handle frustrated customers and when to get a supervisor involved to resolve serious problems is discussed in this role-playing and case study video.

A fast-moving thriller about a struggle for democracy, William Shakespeare's Julius Caesar is also a love story between two men united by an explosive act of political violence. Based on the Royal Shakespeare Company's acclaimed stage production, Gregory Doran's film for BBC Television sets the action in post-independence Africa. With echos of the recent overthrow of dictators during the 'Arab Spring', the production explores the implications of political...

With a career that spanned 45 years, Valentino Garavani was born in a small town in northern Italy. His single name became synonymous with refinement. Valentino dressed rock to royalty - all with a capital V. No other designer was more true to elegance and beauty. He brought Italian couture to the international stage and his retirement in 2008 was a magical end to a long run.

Obsessive compulsive disorder, also known as OCD, is one of the most prevalent psychiatric disorder. In this program we explore some of the strange and ritualized behaviors associated with the disorder and the resulting adverse affects, as well as relevant neurological findings unique to OCD. Join us as healthcare professionals and educators share some of the current treatment options and challenges that this disorder presents in the home, vocational...

HOARDERS profiles adults who suffer from extreme hoarding, a mental disorder marked by an obsessive need to collect things, even if the items are worthless, hazardous, or unsanitary.

"The first thing you have to provide for them is a safe, comfortable environment. Number one, they need to develop a feeling of trust and comfort and security. And it needs to go for a long period of time-it's got to be something that they can count on day in and day out"- Dale Latimer, high school teacher Therapists and foster and adoptive parents, along with former foster children, examine the particular challenges in caring for severely traumatized...

As Christianity spread across the Holy Land, synagogues became increasingly larger and more elaborate in an attempt to bolster Judaism. See how this was done by peering closely at the remains of the synagogues at Capernaum, Hammath Tiberias, and Beth Alpha: as well as their (sometimes surprising) decorations.

The peak four centuries of Rome's power coincided almost exactly with one of China's most enduring dynasties. Begin a multiepisode comparison of these empires on several fronts, including political organization, transportation, military philosophy, economic stability, cultural and social integration, ideology, lasting influence, and many others.

Motion pictures revolutionized people's view of the world. Survey early movie culture, along with the contributions of Thomas Edison, Georges Melies, and others, then see how the medium became "weaponized" by Bolsheviks in Russia and Nazis in Germany.

Boltzmann explains why entropy will be larger in the future, but he doesn't show why it was smaller in the past. Learn that physics can't account for this difference except by assuming that the universe started in a state of very low entropy. This assumption is called the past hypothesis.