Public library standards and PLA planning models / by Greta Southard
Characteristics and trends of public libraries in public library data service statistical report / by Mijung Yoon and Lauren Teffeau
No easy targets : six libraries in the economy's dark days / by Suzann Holland and Amanda VerPloeg
Forming and funding public library foundations / by Benjamin Goldberg
Advocacy basics / by Metropolitan Group with PLA @ Your Library Taskforce
Advocate for more : focus on legislative funding / by Stephanie Gerding
A+ partners in education : linking libraries to education for a flourishing future / by Valerie J. Gross
Staffing public libraries : are there models or best practices? / by Jeanne Goodrich
Leadership and generosity / by Daniel L. Walters
Retaining and motivating high-performing employees / by Paula M. Singer and Jeanne Goodrich
High-impact retention : retaining the best and the brightest / by Jeanne Goodrich and Paula M. Singer
Great expectations : an interview with Jim Collins / by Lisa Richter
Branch management : an analysis of Minneapolis-St. Paul area public libraries / by Chad Lubbers
Getting your money's worth : how to hire the right consultants / by Paula M. Singer and Sandra Nelson
The library balanced scorecard / by Joe Matthews
Library communication / by Sandra Nelson
Identifying options for groups / by Sandra Nelson
Reaching agreement with groups / by Sandra Nelson
Presenting data / by Sandra Nelson
Assessing your library's physical message / by Cheryl Bryan
The importance of intellectual freedom training / by Catherine Lord
Intellectual freedom in belief and practice / by Michael Harkovitch, Amanda Hirst, and Jenifer Loomis
Barefoot in Columbus : the legacy of Kreimer and the legality of public library access policies concerning appearance and hygiene / by James Kelly
Reference services in a flat world / by Susan Hildreth
What is virtual reference anyway? / by Richard W. Boss
Ethical responsibilities and legal implications of providing health information / by Barbara Palmer Casini and Andrea Kenyon
The realities of today's reference desk / by Sally Decker Smith and Roberta Johnson
Virtually seamless : exploring the role of virtual public librarians / by Janet Clapp and Angela Pfeil
Library service planning with GIS and census data / by Denice Adkins and Denyse K. Sturges
eContent / by Richard W. Boss
Blogs and wikis / by Richard W. Boss
RFID technology for libraries / by Richard W. Boss.
