Jackie works as a CCTV operator. Each day she watches over a small part of the world, protecting the people living their lives under her gaze. One day a man appears on her monitor, a man she thought she would never see again, a man she never wanted to see again. Now she has no choice, she is compelled to confront him.

"The Power of Positive Confrontation explains that there's more to conflict than bullies and wimps. In fact, Barbara Pachter details a wide range of positive, dignified, and effective behavior readers can practice when dealing with life's bothersome situations. Whether it's an overbearing mother-in-law, a freeloading coworker, or the self-appointed political pundit pontificating on Facebook, this book gives readers the tools they need to handle every...